Case Study
Stakeholder Relationships in Procurement
To understand the relationships between stakeholders within the software procurement process at Post-Secondary Institutions, we studied the strength of interactions vs the flow of data in Advising software and created a map that helps institutions identify potential gaps in the procurement process.

Problem

Ultimately, students are at the center of all activities at a Post-Secondary Institution. However, some stakeholders and decision-makers involved in the process of procuring student support software may be several degrees removed from the daily life of students. Therefore, scenarios arise where the procured product does not function as anticipated, or have the desired effect on student outcomes.

Solution

We created a stakeholder relationship map to understand the relationships between the different stakeholders, and plotted the directions and strength of interactions during the procurement process, vs the flow of student data in the proposed software i.e. how the buyers vs the users of the software interact with the data it generates.

Impact

This map can be used to

  1. Understand which stakeholders are most impacted by the software purchases and what constitutes a successful implementation for these users;
  2. Identify areas where gaps could occur in the procurement process, e.g. is IT talking with the end user and the vendor at the appropriate time?
  3. Streamline the procurement process and understand the potential implications and how to weigh the stated needs, triggers, and perspectives of stakeholders involved in the process.
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